This Service and Support Agreement ("Agreement") outlines the terms under which Plexomic ("Company," "we," "our," or "us") provides customer support for its products and services. By using our services, you ("Customer") agree to these terms.
We offer free customer support for the first six (6) months, which includes:
Assistance with resolving technical issues, bug fixes, and performance improvements.
Support is limited to issues directly related to our services.
Help with account setup, configuration, and management.
Assistance with billing inquiries and invoice-related concerns.
Answers to common service-related questions.
Guidance on best practices and product recommendations.
Once the free support period ends, continued assistance requires a paid support plan.
Support is available on a subscription basis, with pricing and plan details shared before the free period expires.
Covers technical assistance, account and billing support, and general inquiries.
Premium plans provide priority assistance and dedicated account management.
Paid support requires upfront payment.
Failure to renew on time may result in a temporary suspension of services.
Faster response times and priority technical support.
Extended support hours, including weekends and holidays.
Advanced troubleshooting and consultation for third-party integrations.
Our technical support includes:
Assistance with setting up and configuring our services.
Help with fixing technical errors and addressing issues.
Guidance on updating software for optimal performance.
We provide assistance with managing your account and billing concerns:
Support for account creation, updates, and general management.
Help with billing discrepancies and invoice corrections.
Guidance on upgrading, downgrading, or canceling service plans.
Must be reported within 30 days of the billing date.
We aim to resolve disputes within 10 business days.
Our support team is available via email during standard business hours:
For critical issues, emergency support may be available outside regular hours, depending on the service plan.
To ensure smooth support assistance, customers should:
We reserve the right to discontinue support services if:
We may update this Agreement periodically. Any changes will be communicated to customers, and continued use of our services will indicate acceptance of the revised terms.
For any support-related inquiries, reach out to us at plexomicinfosystempvtltd05@gmail.com.
By using our services, you acknowledge that you have read, understood, and agreed to this Agreement.
